Intelligent packaging management
Like the technical documentation and assembly instructions, the packaging for Duravit products consists of 60% recycled paper and can itself be fully recycled.
Wherever possible, Duravit packaging is slotted together and only glued in areas subject to particularly high loads that require additional support. However, no other additional aids, such as metal staples, are used to hold the packaging together. Thanks to intelligent packaging management, pallets can be loaded with different pack sizes to avoid wasting any valuable space during transport. When developing packaging, the intelligent arrangement of the various elements and inserts prevents any unnecessary padding, such as foam or polystyrene, whilst still providing maximum protection for the product inside. In Germany and Austria, Duravit also participates in the Interseroh and ARA redemption system.
In 2014, by actively recycling paper, cardboard, boxes, PE and PP plastics, wood, aluminium, steel and sheet metal, Duravit was able to reduce CO2 emissions by 320 tonnes in Germany alone. In Addition 2323 tonnes of resources werde saved.
REACH
Duravit is a manufacturer and importer of articles (products) as well as user of chemical substances. For these reasons, we pay special attention to the largest environmental laws work of the EU, the chemicals regulation REACH. With REACH, the gaps in knowledge about the effects of using chemical substances are eliminated and thus a better protection of human health and the environment can be achieved. The issue is therefore already in the development process, with product releases, the selection of suppliers and supplier audits on the agenda. All related tasks/ responsibilities are enshrined in an internal directive. Our products do not contain substances in a concentration of more than 0.1 mass percentage from the current candidate List (as of December 2015).
Customer satisfaction is our top priority
Customer satisfaction is an important element that speaks volumes about the sustainability of a product. At Duravit, customer satisfaction is our top priority: as part of an internal programme with strict parameters, Duravit ensures that service data such as delivery times and supply availability are observed without any quality impairment. All technical questions are answered by Duravit employees via a dedicated Duravit hotline. Any complaints are processed quickly and competently via a uniform system that also operates at international level. Sources of error are carefully analysed in order to eliminate any production defects without delay. Surveys carried out by “markt intern”, the information service for the German sanitary industry, reflect Duravit’s good customer satisfaction record in Germany. For years, Duravit has regularly scored top marks in terms of both product quality and services.